1. Seller's identity

The website sarale-paris.com is operated under the trading name SARALÉ PARIS, registered under SIREN number 807 620 570, at 229 rue Saint-Honoré, 75001 Paris, France.

Email: contact@sarale-paris.com

SARALÉ PARIS is referred to below as the “Seller”. Any individual making a purchase for purposes unrelated to their professional activity is referred to as the “Customer”.

2. Scope

These General Terms and Conditions of Sale govern sales made on sarale-paris.com.

The Customer acknowledges having read and accepted them before confirming their order. The applicable terms are those in force on the date of the order.

The product page, order summary, any special conditions stated before payment and these terms together form the entire contract between the Customer and SARALÉ PARIS.

3. Products

The essential characteristics of each product are presented on its product page.

SARALÉ PARIS takes care to present products as accurately as possible. Slight differences in colour may nevertheless occur depending on the screen or shooting conditions, without affecting the product's essential characteristics.

Offers are valid while stocks or available preorder quantities last.

4. Prices

Prices are stated in euros and represent the total amount payable for the products, including all taxes where VAT applies.

Any delivery charges are stated before the order is finally confirmed.

For deliveries outside the European Union, customs duties, import taxes or local charges may be payable on arrival. Unless otherwise stated when ordering, these charges remain the Customer's responsibility.

Promotional offers are valid for the stated period and quantities. They cannot be combined unless otherwise stated.

In the event of an obvious pricing error, SARALÉ PARIS may cancel the affected order and will refund all amounts paid.

5. Orders

Before confirming an order, the Customer can check the selected products, total price and delivery details and correct any errors.

Final confirmation of the order entails an obligation to pay.

The order becomes binding after payment is validated and SARALÉ PARIS sends an order confirmation email.

SARALÉ PARIS may refuse or cancel an order on legitimate grounds, including declined payment, suspected fraud, an obvious error or exceptional product unavailability. In that case, amounts received are refunded.

For any order of €120 or more, the contract is archived for ten years. The Customer may request a copy at contact@sarale-paris.com.

6. Payment

Payment is made using the methods offered at checkout.

Unless otherwise stated, the full amount is charged when the order is confirmed, including for preorders.

Payments are processed by secure payment providers. SARALÉ PARIS does not retain the Customer's full bank card details.

Products remain the property of SARALÉ PARIS until their price has been paid in full.

7. Preorders

A product offered for preorder is clearly identified as such on its product page and during checkout.

A preorder allows the Customer to reserve a product before it is available for immediate dispatch. Full payment is taken at the time of ordering.

The announced delivery date or period is stated on the product page and confirmed before payment. This period forms part of the contract.

A preorder becomes binding upon confirmation. The statutory fourteen-day withdrawal period begins after receipt of the product, under the conditions set out below.

In the event of a delay beyond the announced delivery period, the Customer retains all statutory rights described in section 9 of these terms.

8. Delivery

Available delivery areas, methods, times and charges are presented before the order is confirmed.

For a preorder, the delivery period stated on the product page and in the order confirmation applies.

The Customer must provide a complete and correct address. SARALÉ PARIS cannot be held responsible for a delay directly caused by an incorrect or incomplete address supplied by the Customer.

SARALÉ PARIS remains responsible for the order until it is physically received by the Customer or a third party designated by them, unless the Customer independently chooses a carrier that SARALÉ PARIS did not offer.

The Customer is invited to check the parcel and products upon receipt and contact SARALÉ PARIS promptly in the event of damage, a missing item or an order error.

9. Delivery delays

If the announced delivery date or period is exceeded, the Customer may ask SARALÉ PARIS to deliver within a reasonable additional period.

If delivery does not take place within that additional period, the Customer may cancel the order in writing.

The Customer may also cancel the order immediately if SARALÉ PARIS refuses to deliver or the announced date was an essential condition of the purchase.

If an order is cancelled due to a delivery delay, SARALÉ PARIS refunds all amounts paid within a maximum of fourteen days.

10. Right of withdrawal

The Customer has fourteen calendar days beginning on the day after receipt of the product to inform SARALÉ PARIS of their decision to withdraw, without giving a reason.

If several products in one order are delivered separately, the period begins on the day after receipt of the last product.

The request may be made:

• by emailing contact@sarale-paris.com;
• using the form at the end of these terms.

Simply refusing a parcel or returning it without a prior statement is not sufficient to validly exercise the right of withdrawal.

The fact that a product is sold as a preorder, on promotion or as part of a limited offer does not remove the right of withdrawal.

The right of withdrawal does not apply to products made to the Customer's specifications or clearly personalised. Simply choosing a colour or purchasing a standard product on preorder does not constitute personalisation.

11. Free returns

Upon receiving the request, SARALÉ PARIS sends the Customer a prepaid return label and the necessary instructions.

The return is free when the supplied label is used and SARALÉ PARIS's instructions are followed.

The product must be sent back no later than fourteen days after notification of withdrawal.

If the Customer chooses another return method without prior agreement, the costs incurred will not be reimbursed.

12. Condition of returned products

The Customer may handle the product as necessary to establish its nature, characteristics and functioning, as they would in a shop.

The product must be returned properly protected and as complete as possible, with its accessories, included items, gifts associated with the offer, labels, dust bag and any available packaging.

Where an offer includes several items, such as a bag, stroller straps, a changing mat or a gift, all items must be returned to receive a full refund for the offer.

SARALÉ PARIS checks products upon their return for conformity, completeness and condition.

The right of withdrawal cannot be refused solely because packaging has been opened. However, the Customer may be liable for any reduction in value caused by handling beyond what is necessary to examine the product.

If a product is incomplete, used beyond a simple try-on, damaged or has lost value for reasons attributable to the Customer, a deduction reflecting the actual loss of value may be made from the refund.

13. Refunds

SARALÉ PARIS refunds the amounts paid, including any standard delivery charges initially charged.

Any additional costs arising from a delivery method more expensive than standard delivery are not refunded.

The refund is made no later than fourteen days after notification of withdrawal. SARALÉ PARIS may withhold it until the products are recovered or proof of dispatch is received, whichever occurs first.

The refund is made using the payment method used for the order, unless the Customer expressly agrees otherwise.

Checking the return does not allow SARALÉ PARIS to arbitrarily refuse a refund. It is solely intended to establish whether the return is complete and whether the product has lost value.

14. Exchanges

SARALÉ PARIS does not offer automatic exchanges.

The quickest way to obtain a different product or colour is to return the original item, then place a new order once the return has been processed.

15. Damaged, faulty or incorrect products

The Customer is invited to contact SARALÉ PARIS promptly at contact@sarale-paris.com if a product is faulty, damaged in transit, incomplete or different from the product ordered.

Photographs or other useful information may be requested to process the request more quickly.

The necessary costs of returning and bringing a faulty or non-conforming product into conformity are covered by SARALÉ PARIS.

These provisions are separate from the right of withdrawal and do not restrict statutory guarantees.

16. Statutory guarantees

The guarantee service is provided by:

SARALÉ PARIS
SIREN 807 620 570
229 rue Saint-Honoré
75001 Paris, France
contact@sarale-paris.com

Information on statutory guarantees

The consumer has two years from delivery of the product to request application of the statutory guarantee of conformity when a defect appears. During this period, they need only establish the existence of the defect, not the date on which it appeared.

The statutory guarantee of conformity provides for the product to be repaired or replaced free of charge within a maximum of thirty days, without significant inconvenience to the consumer.

When a product is repaired, the original guarantee is extended by six months. If the consumer requests a repair but the seller imposes a replacement, a new two-year guarantee begins when the replacement is provided.

The consumer may obtain a price reduction while keeping the product, or terminate the contract in return for returning it, if:

1. the seller refuses to repair or replace it;
2. bringing it into conformity takes more than thirty days;
3. the solution causes significant inconvenience or leaves the consumer with costs;
4. the defect persists despite an attempt to bring the product into conformity.

An immediate price reduction or termination of the contract may also be requested if the defect is sufficiently serious. Termination is not possible, however, if the defect is minor.

Any period during which the product is unavailable for use suspends the remaining guarantee period.

These rights arise from Articles L. 217-1 to L. 217-32 of the French Consumer Code.

The consumer also benefits from the guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. They may keep the product and obtain a price reduction or return it for a refund.

These statutory guarantees apply independently of any commercial guarantee that may be offered.

17. Liability

SARALÉ PARIS is responsible for proper fulfilment of the order under the conditions provided by law.

However, SARALÉ PARIS cannot be held responsible for damage resulting from use of a product contrary to its intended purpose, lack of care, normal wear, Customer negligence or an event of force majeure.

Nothing in these terms restricts the mandatory rights granted to consumers.

18. Intellectual property

The SARALÉ PARIS brand, logos, text, photographs, videos, designs, models and content on the website are protected by intellectual property rules.

Any reproduction, exploitation or use without prior permission is prohibited, except for strictly personal use authorised by law.

19. Personal data

Personal data collected when ordering is used to process payment, prepare and deliver the order, manage customer service and returns, and fulfil SARALÉ PARIS's legal obligations.

Processing arrangements and the Customer's rights are described in the Privacy Policy available on the website.

Any complaint concerning personal data may also be submitted to the French data protection authority, the Commission nationale de l'informatique et des libertés (CNIL), at www.cnil.fr.

20. Complaints and mediation

For any complaint, the Customer should first contact SARALÉ PARIS at:

contact@sarale-paris.com

SARALÉ PARIS will endeavour to offer an amicable solution.

After a prior written complaint that has not resolved the dispute, the consumer Customer may refer the matter free of charge to the consumer mediator appointed by SARALÉ PARIS:

CM2C – Centre de la Médiation de la Consommation des Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris
Website: www.cm2c.net

The mediation request must be submitted no later than one year after the written complaint was sent to SARALÉ PARIS.

Mediation is optional and does not deprive the Customer of the right to bring proceedings before a court.

21. Applicable law and disputes

These terms are governed by French law.

The consumer Customer retains the protection of any mandatory provisions that may apply in their country of residence.

If a dispute is not resolved amicably or through mediation, the Customer may bring it before the competent court in accordance with applicable legal rules.

22. Changes to these terms

SARALÉ PARIS may amend these terms to reflect legal, regulatory, commercial or technical developments.

The terms applicable to an order remain those accepted by the Customer when the order was confirmed.

MODEL WITHDRAWAL FORM

Please complete and send this form only if you wish to withdraw from your order.

To:

SARALÉ PARIS
229 rue Saint-Honoré
75001 Paris, France
contact@sarale-paris.com

I hereby give notice of my withdrawal from the contract for the sale of the following product(s):

Product(s) concerned:

Order number:

Ordered on:

Received on:

Customer's name:

Customer's address:

Email address used for the order:

Date:

Customer's signature, only if submitting this form on paper: