DELIVERY AND RETURNS
Delivery
We provide tracked home delivery on business days (excluding weekends and public holidays). The times indicated below are delivery times from dispatch.
Shipped from Paris.
Processing time 1 to 2 business days.
Shipping costs & times
France / Belgium / Luxembourg / Switzerland
- Free delivery on purchases over €100
- For any order below this amount, Standard delivery: €9 — 2 to 3 business days
Europe (excluding France & Belgium)
- Standard delivery: €10 — 3 business days
United Kingdom
- Standard delivery: €15 — 3 business days
Customs duties & taxes (Switzerland / United Kingdom)
For deliveries outside the European Union (Switzerland, United Kingdom), import duties and taxes may be requested by local authorities.
Unless otherwise specified at the time of payment, these costs are the responsibility of the customer.
Refused / Uncollected Parcel
If a parcel is refused or not collected, it is returned to us by the carrier. In this case, the return shipping costs charged by the carrier may be deducted from the refund.
Order Conformity
It is the Customer's responsibility to check the condition of the parcel upon receipt.
- In the event of damaged packaging, deteriorated or missing items, or any visible anomaly, we recommend notifying the carrier immediately upon delivery (reservations).
- For any non-conformity (wrong item, color, defect), please contact our Customer Service within 48 hours of receipt, attaching photos:
contact@sarale-paris.com
If non-conformity is confirmed (defective product / preparation error), Saralé will provide the most suitable solution (replacement, credit note, or refund depending on availability).
Returns & Withdrawal
Right of Withdrawal (EU orders)
In accordance with current legal provisions, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to provide any reason.
Return Conditions
Returned products must be:
- unworn, unused
- in their original condition, with packaging and accessories
- carefully protected for transport
Any item damaged, incomplete, or showing signs of use cannot be refunded.
Return Procedure
- Send an email to contact@sarale-paris.com with:
- your order number
- your name + the item concerned
- (optional) the reason for the return
We will provide you with the return address and instructions.
Return Costs
- Return costs are the responsibility of the Customer.
- You can choose the carrier of your choice.
Refund
After receipt and inspection of the return:
- Return processing: generally within 2 to 3 business days
- Refund: generally within 5 to 7 business days after validation, via the original payment method
Contact
SARALÉ Customer Service: