Once your order has shipped, you will receive an email with your tracking link.

If the order has not yet been shipped, we will do our best. Contact us as soon as possible with your order number, at contact@sarale-paris.com

Standard: 2 to 3 business days

Free Standard Delivery for purchases over €180

Contact us immediately at the following email address: contact@sarale-paris.com

If the package has already been shipped, a modification is not always possible.

You have 14 days from receipt to request a return, in accordance with your right of withdrawal.

Product must be undamaged, unused, and clean.
With all included accessories and original packaging if possible.

Any incomplete, damaged, or clearly used product returned may be refused.

Yes, return shipping costs are the responsibility of the customer, except in case of order preparation error or proven defect upon receipt (in this case, contact us with photos).

The right of withdrawal stipulates that return costs may be borne by the customer.

Depending on stock availability, an exchange may be possible. Otherwise, the easiest solution is often to: return + refund, then place a new order.

Upon receipt and inspection of the return, the refund will be issued via the original payment method, within a processing period of 7 business days.

It is an alternative to animal leather, designed to offer a similar look and feel without animal-derived materials.

Our vegan leather is a premium microfiber chosen for its hold, durability, and ease of care.

Clean with a slightly damp soft cloth
If needed: a little warm water + mild soap
Dry immediately with a clean cloth

Avoid solvents, alcohol, abrasive products.

A soft cloth (dry or slightly damp) is sufficient for routine cleaning. For small marks: lukewarm soapy water, then wipe dry.

Yes, this can happen upon opening, especially after transport and packaging. Let the bag air out for 1 to 2 days: the smell will naturally disappear.

Contact us at contact@sarale-paris.com as soon as possible with:

Order number
Photos/video of the issue
Precise description

We will offer you the most suitable solution.

We place great importance on the durability and finishes of our pieces.

In case of any issue, SARALÉ will assist you with a simple process: contact us with your order number and some photos/videos.

We will respond quickly with a solution.

If a manufacturing defect is found (stitching, zipper, metal components, lining), we prioritize repair, then replacement if necessary.

For any aesthetic remarks noticed upon arrival (marks related to transport, packaging folds, etc.), please contact us within 7 days of delivery to benefit from priority processing.

Normal wear and tear, stains, color transfer, accidental damage, overloading, improper maintenance or any product modification.

Our services apply in addition to the legal warranties in force (legal warranty of conformity and warranty against hidden defects)

Use the contact form on the website or contact us at contact@sarale-paris.com

We will get back to you as soon as possible.